Return and Refund Policy

1. Overview

At LOSWEARS, we want you to feel confident and satisfied with every purchase. If you receive a damaged, defective, incorrect, or unsuitable item, this policy explains how returns, exchanges, and refunds work.

We aim to make the process simple, fair, and convenient for our customers.

2. Return Eligibility

You can request a return or exchange if:

You can request a return or exchange if:
You received a damaged or defective product.
You received the wrong item, size, or colour.
The product is different from what you ordered.
You’ve changed your mind and the item remains unused, unworn, and in its original condition.

Return or exchange requests must be made within seven (7) days of delivery. The return period begins when the courier confirms that your order has been delivered.

3. Conditions for Return

To qualify for a return or exchange, the product must be:

Unused, unworn, and unwashed.
In its original condition, with all tags and labels attached.
Returned in its original packaging.
Accompanied by an order number or proof of purchase.

Items showing signs of wear, washing, alteration, or damage caused by the customer may not qualify for a return or refund.

LOSWEARS reserves the right to inspect returned products before approving a refund or exchange.

4. Non-Returnable Items

We cannot accept returns or exchanges for:

Clothing that has been worn, washed, or altered.
Products damaged through misuse or improper handling.
Items without their original tags or packaging.
Requests submitted after the 7-day return period.
Products marked as final sale or non-returnable at the time of purchase.

These restrictions do not override any rights customers may have under applicable consumer protection laws.

5. Refund Process

Once we receive and inspect your returned item:

We’ll notify you through email or WhatsApp about the status of your request.
If approved, your refund will be processed within 5–7 working days.
Payments made through online payment methods will be refunded to the original payment method where supported.
Cash on Delivery (COD) orders may be refunded through bank transfer, EasyPaisa, or JazzCash.

Actual refund arrival times may depend on your bank or payment provider.

6. Exchange Policy

If you need a different size, colour, or product, you can request an exchange within seven (7) days of delivery.

Exchanges are subject to product availability.

Please contact our customer support team before returning your item so we can confirm availability and guide you through the process.

If your requested replacement is unavailable, you may choose an alternative available item or request a refund.

7. Return Shipping Costs

Return shipping costs depend on the reason for the return:

Damaged, defective, or incorrect item: LOSWEARS will cover the return shipping cost.
Change of mind, size preference, or personal choice: The customer is responsible for return shipping costs.

Please contact our support team before sending any product back to receive return instructions.

8. Order Cancellation

Orders can be cancelled before they are dispatched for delivery.

Once an order has been shipped, cancellation may no longer be possible.

If your order has already been delivered, you can request a return under our 7-day return policy, provided the product meets the eligibility requirements.

9. How to Request a Return or Exchange

To start a return or exchange, contact our customer support team through WhatsApp or email.

Please provide:

Your full name.
Your order number.
The product you wish to return or exchange.
The reason for your request.
Clear pictures of the product if it is damaged, defective, or incorrect.

Our team will review your request and provide instructions for the next steps.

Please do not send products back without contacting us first.

10. Contact Us

For returns, exchanges, refunds, or any questions about your order, contact LOSWEARS through the following channels:

Store Name: LOSWEARS

Call / WhatsApp:

Email: loswearsofficial@gmail.com

Address: Model Town, Gujranwala, Pakistan

Our team aims to respond to customer inquiries within one business day.

At LOSWEARS, we’re committed to providing quality clothing, reliable customer service, and a smooth shopping experience.